Frequently Asked Questions

TempStay® is Houston based and provides all-inclusive furnished apartments in and near the Texas Medical Center area, since 2003.

Today, TempStay offers the largest inventory and widest selection of furnished apartments, offering shuttle and train service to the Texas Medical Center.

TempStay understands the contribution a spacious, clean, comfortable, fully equipped, and well-appointed furnished apartment has to a patient’s treatment and recovery.

TempStay requrires a 30-Day minimum stay. This allows TempStay to exempt all residents of the Hotel+Convention Tax that is standard on stays of less than 30 days.

All of our residents have a flexible departure. We request a 14 day Notice-to-Vacate but will work with all residents should the need arise.

If there is a deficiency with your apartment and the deficiency cannot be resolved to your satisfaction you have no obligation to stay and a full refund of any unused rent will be refunded.

We will void your lease and credit/refund you from the date the next resident moves in through the date through which you are paid. Ultimately, you are responsible from the date you leave until the next resident moves in. 

We steam clean both carpet and upholstered furniture between every resident, strip and wax all vinyl floors, replace return air filters and duct work is cleaned as needed.

You will have to ask:

• Do you offer assurances we will never be forced to vacate even after a notice is given?
• Do you offer a Satisfaction Guarantee with full refund of all unused rent paid?
• If treatment is interrupted do you offer a full refund of all unused rent paid?
• Are carpet and upholstery steam cleaned between every resident?

Fully equipped kitchens allow patients and their caregivers to continue eating meals like they normally would at home. This eliminates "room service" charges and the continued cost of eating restaurant meals.

Patients and caregivers can set up a "home office" with high speed internet, desk(s), access to copy, scanner, fax machines, postal box and package receiving. Apartment living offers privacy, comfort and convenience.

At most properties, yes, shuttle service is offered from 6:00 AM to 6:00 PM, Monday through Friday. Uber or Lyft is another option many residents use as well as grocery delivery services.

No, all utilities are covered by TempStay®. We do, however, put a generous cap on how much utilities we will cover. This is almost never exceeded and is just used to keep use within reason.

For patients, in most instances, we can waive security deposits with a valid credit card on file and a signed Damage Waiver that accepts responsibility for any damages, which might have occurred during your stay.

Properties do allow pets, at a maximum of 2 per unit. There are breed & weight restrictions as well (typically no more than 60 lbs)

Click Here to View Pet Policy

TempStay Accepts the Following Payments

• Cash
• Check
• Credit Card* (Visa, Mastercard, American Express)

*3% Processing Fee after 1st 30-Day Payment